THE BRAT RULEBOOK

Before you shop, get familiar with the details! Find everything you need to know about our orders, shipping, returns, and policies so you can shop with confidence. We’ve got the details covered, Brat!

RETURNS & REFUNDS

What is your return and refund policy?

All sales are final. We do not offer refunds on purchases, so please make sure to review your order carefully before completing your purchase.
What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or contains an incorrect item, please contact us so we can help resolve the issue. We ask that you inspect your order as soon as it arrives and report any issues within 3 days of delivery.

Please reach out through Instagram DM or email us at lashbratsupply@gmail.com.
How long do I have to report an issue with my order?

Any damaged, defective, or incorrect items must be reported within 3 days of delivery. Please make sure to contact us within this timeframe so we can review and address your concern.

SHIPPING & DELIVERY

When will my order be shipped?

We aim to get your goodies out ASAP! Orders are typically processed and shipped within 1–3 days of being received.
How long does shipping take?

For US orders, we currently offer the following shipping options through USPS:

  • Standard Shipping: Estimated delivery within 4–5 business days.
  • Express Shipping: Estimated delivery within 3–4 business days.

Please note that delivery times are estimates and may vary depending on USPS.
When will my pickup order be ready?

Pickup orders are typically processed the same day or within 1 business day after being placed.
What happens if my package gets lost or stolen?

Once your order has been shipped and you receive your shipping confirmation, USPS is responsible for providing the most current tracking updates. Unfortunately, Lash Brat Supply is not responsible for lost or stolen packages. Please keep an eye on your tracking information and make arrangements to be available when your package is scheduled for delivery. If your package is marked as “Delivered” according to USPS tracking, it will not be reshipped. We recommend contacting USPS directly for further updates or filing a claim if your package is missing. Please note that USPS does not provide tracking for missing packages beyond 14 days after the delivery date.

CONTACT US

How can I contact Lash Brat Supply?

Need help with an order or have a question? We’d love to hear from you!

  • Email: Lashbratsupply@gmail.com
  • Instagram: @lashbratsupply

For order-related concerns, please include any relevant order information so we can assist you more efficiently.

Need more help or have any questions?

SEND A MESSAGE

We like to keep things pretty AND clear! For more details about how we handle your information and the terms of shopping with us, take a moment to read our Privacy Policy and Terms of Service. A little good-to-know goes a long way, babe!